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How Banks Are Incorporating Brand Awareness Into Their Marketing Strategy

As the rise in digital marketing and online exchanges continues to gain traction, businesses like banks and financial institutions are seeing a need to shift their model to accommodate a stronger online presence. 

A recent article by the Financial Brand details this shift in marketing mindset and how banks are now looking into different ways to market and enter the online sphere.

“One of the major advantages digital-native companies have compared to legacy financial institutions is the technology infrastructure that supports product and service development and delivery, contextual personalization across the customer journey, and improved experiences and engagement. To respond to these marketplace advantages, banks and credit unions must quickly upgrade their marketing technology capabilities to support a more customer-centric approach.

Unfortunately, many banks and credit unions have not adequately responded to fintech firms or big tech alternative providers. Some legacy banking organizations have played defense, with iterative modifications to existing business strategies, while others are confused as to what to actually do.

Interestingly, while the largest financial institutions have the financial capabilities to invest in new technologies, many fail to move from a product-centric approach to customer-centric marketing.

To succeed in the future, financial institutions will need to move beyond their traditional product and service mindset. By leveraging an existing client base and brand strength, banks and credit unions can use data to build a more robust view of customer needs and improve engagement across the entire customer journey.”

Read the rest of this article here. 

This article highlights the most important aspect of marketing: businesses must move away from a product centered approach towards a customer centric methodology.

For digital companies, this mindset is common knowledge, but for many financial institutions, this new approach is a completely foreign concept.

Brand awareness is now something that truly makes a difference for businesses, even for banks and credit unions.

In this digital age, it isn’t enough to simply provide your service and anticipate an influx of new customers because of this service. You have to market accordingly, placing emphasis on the customer and how your product will provide value to some facet of their lifestyle.

This is true for digital marketing companies and banks alike. 

This article also highlights the need to keep up with new technology designed to strengthen your marketing approach, most specifically with highly personalized software intended to appeal directly to a customer. 

Personalized content geared towards each client makes your business more approachable and accessible, and this approach leads to higher customer retention and further lead generation as well. 

Businesses now need to consider elements like brand awareness and personalization more than ever before to accommodate the rise in digital marketing across all industries.

Utilize software like CloudKennect to automate your lead flow and focus on brand awareness for your business processes. You’ll reap the benefits of a stronger marketing strategy and a larger client base!

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