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What Are The Three Types Of Enterprise Systems?

Have you ever wondered what goes on behind the register scanner? This is where you will find the enterprise software systems. The enterprise systems are large platforms that help solve problems that might arise within your business. However, they are too complex for small businesses and individuals to use.

The enterprise systems are responsible for handling many operations within a company to help facilitate the business and its management reporting tasks. These systems integrate many business processes and can replace the multiple independent systems that do or do not interact with other systems.

What are Enterprise Software Systems?

Enterprise software systems are information systems that help organizations and corporations solve their general business problems. Unfortunately, these enterprise applications are quite complex. As a result, the corporates and businesses usually outsource the development of applications they need to help run operations and business processes.

Once the development is complete, the applications are brought back in-house and deployed. This kind of job requires a specialized information technology team. Now, let’s look at the three main types of enterprise systems essential for your business.

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Customer Relationship Management System

Customer relationship management(CRM) is software that helps corporations and businesses access and present consistent customer messages. The message is customer insights; you can access them by gathering all the latest information about a lead.

Collecting data for CRM software happens at every step of the presale process, including call centers, customer support service, help desks, and sales and marketing. For instance, imagine you are selling sports shoes, and more than ten of your customers have been returning a certain pair for ill-fitting for over a month.

Your CRM records this information from making the order, entry, shipment, and refunds. Then you can start processing exchanges. All these go into the database as customer data.

Examples of Customer Relationship Management

Here at Kennected, we make it easier to understand CRMs and help you create lasting customer relationships that will see your business to the next level by boosting your business functions. This is achievable by using software to manage the administrative tasks that, in turn, allows your team to focus more on connecting with customers. But, before that, you must understand the two main types of CRMs.

Analytical CRMs

Analytical CRMs are part of the enterprise systems focusing on analyzing the customer information to help enhance your company and customer value. CRMs include credit scores, sales history, campaign responses, and marketing loyalties.

Operational CRMs

Operational CRMs are systems that help to automate business processes. For instance, the automation of customer-facing parts can be offered to customers or targeted communications.

How Marketing, Sales, and Customer Service Departments can Use CRMs

The marketing department can use your CRM to track the marketing campaigns and measure the return on your investment. They will be able to achieve this by using how many people became your customers from every campaign run.

The sales departments can also use CRM to help track the interactions with customers and prospects. For example, it provides clear evidence of when they contacted the customer, what they bought, or what they will most probably buy in the future.

The customer service department can also use CRM to help them record the interactions with customers. For instance, any problems they have had with the products or services they purchased.

Enterprise Resource Planning System

Enterprise resource planning(ERP) is an integrated enterprise software application. It integrated finance, human resources, purchasing, and inventory management. This enterprise application allows corporations and businesses to eliminate duplications or inconsistent efforts during operations.

It can share data, access information in a real-time environment, and manage standard practices across the enterprises.

What is the Use of Enterprise Resource Planning?

While selecting an enterprise resource planning platform, corporations or organizations must consider the various ERP modules. These modules align with your economic, technical, and strategic goals. Some of the functional areas the ERP handles include the following:

Human Resources – there are human resources modules within an ERP enterprise system. They can include the tools you use to gather and interpret data on recruiting, training, payroll, diversity management, retirement, and benefits. This is where the human resource managers come in to help monitor as they measure the key performance indicators(KPIs) for each employee, department, and job role.

Manufacturing involves scheduling capacity, engineering, workflow, quality control, and product life management. These are the core functions that you can find in this sector.

Accounting or Finance – accounting helps manage your business processes by streamlining your cash management tasks and other related accounting functions. The ERP systems can also offer your business real-time insights and data performance to ensure compliance with the financial regulations.

Times have passed when business decisions were solely based on intuition and experience. Kennected helps you access the necessary tools to help you make smarter decisions by maximizing input on the types of enterprise systems you are using.

We also help provide and help you access intelligence tools that will provide you with accurate information so that you do not have to rely on your gut feeling anymore. Instead, business intelligence will guide your decision-making based on real-time data.

What Are The Roots Of ERP?

Enterprise resource planning goes way back to 1970 when it was just Material Requirement Planning(MRP) used in the mainframe computers. Back then, like MRP, it was designed to help track the necessary components needed in manufacturing and to notify the managers when the new components needed ordering so that there would not be any stop in the production.

After some time, MRP evolved to MRP II, which helped track the production schedules and the employee payroll. It could also tie into the company’s accounting systems. As businesses began to see MRP expanding in its capabilities, the software developers also began to add some additional modules to it for managing other business intelligence information systems.

This later resulted in the birth of ERP. As time continues and technological advances also keep emerging, the MRP II systems continue to evolve, providing primary solutions for manufacturers. ERP, on the other hand, is well fit for any business in the market.

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Supply Chain Management Systems

This is the third type of enterprise system. The supply chain mainly refers to collecting data, equipment, people, tasks, and other resources needed to produce and move the products from a vendor to the customer. Therefore, supply chain management is the management of the supply chain activities efficiently and effectively to provide the company with a strategic advantage.

Such activities include material sourcing, product development, production, information systems, and logistics. The business intelligence accompanied by information flow allows the supply chain partners to coordinate the business functions, strategic, operational plans, and everyday flow of goods and materials through the supply chain.

SCM enterprise application is vital across departments. It helps manage customer service, accounting, manufacturing, and shipping. For instance, if your sales ramp up near the end of the year, your SCM enterprise software will prompt you to make an order of a new inventory so that it can arrive before you completely run out of stock. It can also order for you automatically.

Afterward, it will tell you where your order is in terms of shipment when they reach the warehouse, the production status when they are on the way, and the expected time to reach the customers.

Build Your Business with Kennected

Kennected is a software as a service company equipped with the best tools for lead generation, which is made possible through Cloud Kinect. We understand how customer relationships, SCM, and ERP are essential for lead generation. And thus, we offer demo training which your team can greatly benefit from.

Final Thoughts

As technology advances, cloud computing, the internet of things, and other platforms change. As a result, the marketplace is continually changing, and the enterprise systems are also evolving to help provide the necessary competitiveness and the intelligence needed to achieve success across the different functional areas.

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